Privacy Policy

Last Updated: August 3, 2026

Carolinas Comfort ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

When you place an order or contact us, we may collect:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by our payment provider; we do not store card details)
• Order history and product preferences

When you browse our site, we may automatically collect:

• IP address, browser type, device information
• Pages visited and time spent on site
• Referring website

How We Use Your Information

• To fulfill and ship your orders
• To communicate about your order (confirmations, shipping updates)
• To respond to questions or requests
• To improve our website and products
• To send occasional marketing emails (only with your consent; you can unsubscribe anytime)

Third Parties

We share your information only as necessary to operate our business:

• GoDaddy (website hosting and e-commerce platform)
• ShipEngine / USPS / UPS (shipping and label creation)
• Payment processor (to process transactions securely)

We do not sell, rent, or trade your personal information to anyone.

Cookies

Our site may use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function properly.

Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request to view, update, or delete your personal information by contacting us. We will respond within a reasonable timeframe.

Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Questions about your privacy? Reach us at carla@carolinascomfort.com .